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19 course(s) found
Item Code Course Title Duration (day) Format Qty  
CP94-103 Calming Upset Customers: (4th Edition) 1
CP94-109 Handling Difficult People and Situations: 1
CP94-118 Telephone Courtesy & Customer Service: (4th Edition) 1
CP94-504 Customer Service in the Information Age: 1
CP94-522 Call Center Success: Essential Skills for CSRs: 1
CP94-523 Calming Upset Customers: 1
CP94-578 Quality Customer Service: 1
CP94-600 Beyond Customer Service: Effective Programs for Retaining Your Customers 1
CP94-604 Customer Satisfaction: 1
CP94-615 Telephone Courtesy & Customer Service: 1

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