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CatalogueBusiness & Professional DevelopmentRetail
Retail Series: Workbook 3:Build a Continuing Relationship
      
Crisp
Customer Service
61 pages


Purchase Price
1-9 manuals: $55 per manual
10+ manuals: $49 per manual


Trainer Material: Instructor's Edition $60 each

 
Code: CP94-619
Series: Business & Professional Development
Format: A4
Duration: 1 day(s)
Format: Qty:

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Outline
Honor Manufacturers? Warranties
Honor Manufacturers? Warranties

Know Your Company?s Return Policy
Know Your Company?s Return Policy

Handle Customer Complaints Graciously
Handle Customer Complaints Graciously

Handle Customer Complaints Graciously (continued)


Handle Customer Complaints Graciously (continued)

After completing this course, students will know how to:
  • Honor manufacturers? warranties Adhere to the company?s return policy Handle customer complaints

Prerequisites
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