Retail Series: Workbook 2:Meet Your Customers' Needs

Make Shopping an Enjoyable Experience
Make Shopping an Enjoyable Experience

Be Resourceful
Be Resourceful

Inform Customers of Additional Services
Inform Customers of Additional Services
Commonly Offered Service Extras

Accommodate Customers with Disabilities
Accommodate Customers with Disabilities

Balance Your Service to In Store and Phone Customers

Build Relationships Over the Phone
Build Relationships Over the Phone

Make and Keep Commitments to Customers
Make and Keep Commitments to Customers

Complete Special Orders
Complete Special Orders

After completing this course, students will know how to:

Make the shopping experience enjoyable for customers Inform the customer of additional services Follow through on commitments made to customers Respond to personal needs of shoppers Balance responsive phone service with in-store service Complete special orders

Prerequisites