Retail Series: Workbook 1:Get to Know Your Customer

Catalogue

Business & Professional Development

Retail

Crisp

65 pages

Purchase Price

1-9 manuals: $55 per manual
10+ manuals: $49 per manual

Trainer Material: Instructor's Edition $60 each

Code: CP94-617

Series: Business & Professional Development

Format: A4

Duration: 1 day(s)

Format:		Qty:

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Outline

Greet Customers in a Winning Way
Greet Customers in a Winning Way
Create Customer Loyalty

Build Relationships, One Step at a Time
Build Relationships, One Step at a Time
Be Observant

Determine a Customer?s Needs
Determine a Customer?s Needs

Keep the Lines of Communication Open

Fit the Products to the Customer
Fit the Products to the Customer

Offer Alternatives
Offer Alternatives
Know When to Refer a Customer Elsewhere

After completing this course, students will know how to:

Determine customers? needs by listening and asking questions Give customers an appropriate greeting Refer customers to another department or store

Prerequisites