Process Improvement:Enhancing Your Organization's Effectiveness

What Is Process Improvement?
The Concept Is Simple!
How Process Improvement Fits In With Other Ways to Improve
Your Challenge Is Clear!

Identifying the Players
The Customer Is #1
The Next Most Important Person

Ensuring Success
Find Processes that Need Improvement
Plan for Your Success

Understanding What Needs Changing
Where to Begin?
Create Your Own Process Map

Getting Where You Want to Be
Identify Those Pesky Problem Areas
Come Up with Effective Options
Plan Your Implementation

Getting Changes to Stick
If Nothing Has Changed, You Missed the Mark!
Implementation: What to Expect At This Phase
Help!
How to Make This a Continual Process

After completing this course, students will know how to:

To define and explain process improvement To discuss the role of workers in process improvement To present process improvement techniques

Prerequisites