Defining Consensus
What Is Consensus?
Consensus as a Process
Reaching Consensus Is Like Taking a Journey
How Consensus Fits with Other Decision Styles
Sources of Difficulty
Your Journey
Your Role on the Road to Consensus
Deciding What to Pack
Taking Inventory
Things to Leave Behind
Focus on Strengths, Not Weaknesses
Meeting to Achieve Consensus
You Can?t Achieve Consensus by Yourself
Let?s Make Steel
Are You a Consensus Master?
| Tools and Techniques
Using Your Tool Kit
Addressing Behavioral Obstacles
Your Role
More Tools and Techniques
Using Your Tool Kit for Decision Obstacles
Addressing Decision Obstacles
When All Else Fails
Arriving At Consensusville
Where You Start Your Journey Is Not Where You End
Walking the Talk
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