Developing Positive Assertiveness:

How to Develop Positive Assertiveness
Three Basic Behavior Styles
Can Behaviors Change?

Ensuring Successful Change
The Five Ps of Successful Change
Are You Using the Right Maps?
Self-Fulfilling Prophecy
Positive Mental Imagery
Programming Yourself for Success

Feelings: The Emotional Part of Assertiveness
The Emotions of Assertiveness
Choice and Win-Win Relationships
Talking About Feelings

Changing Your Behaviors
Choosing Assertive Words Carefully
Body-Language Signals
Stop Signs and Green Lights

Expanding Your Assertiveness
Four Assertive Styles
Sending Assertive Messages
Identifying Styles to Enhance Communication

Assertive Power Steps
Four Steps to Assertive Communication

Assertive Confrontation
Defining the Problem
Five Tools for Successful Confrontation
Active Listening
Goals for the Present and Future
Giving Yourself Credit for Success

Appendix
Summary and Review
Follow-Up Practice Exercises

After completing this course, students will know how to:

Improve relationship skills.
Explain aggressive, assertive and non-assertive speech and body language.
Use the consulting strategy and develop solutions for clients.
Show assertive behaviour according to personality type.

Prerequisites

None