Feedback Skill for Leaders:

Understanding Obstacles to Receiving Criticism
What Is Critical Feedback?
The Impact of Gender on Feedback
Gender Communication and Leadership Effectiveness
Generational Differences in Feedback
Influence of Parental Messages
Critical Feedback Messages to Watch Out For
Counteracting Self-Criticism and Past Messages
Changing Your Beliefs About Critical Feedback

Responding to Critical Feedback
How We Perceive Critical Feedback
Types of Critical Feedback
Three Stages of Response
Assertive Techniques to Deal with Criticism
Fogging
Admitting the Truth
Requesting Specific Feedback
Ten Tips for Handling Feedback

Giving Constructive Feedback
Barriers to Giving Constructive Feedback
Overcoming Obstacles
Benefits of Voicing Feedback Regularly
Understanding Constructive Feedback
Set Realistic Goals and Expectations
Research the Facts
Choose Your Timing
Be Specific?Using the DASR Script
Providing Feedback with ?I? Statements
Monitor and Follow Through
The Impact of Technology on Feedback
Critiquing Your Manager or Colleague
Using the DASS Script
Providing Unsolicited Feedback
Turning Complaints into Proposals

Giving Positive Feedback
The Powerful Impact of Praise
Rethinking Barriers to Praising Others
Guidelines for Giving Positive Feedback
Public vs. Private Praise
Praising Upward

Handling Recurring Problems
Five Steps in Discussing Recurring Problems
The Importance of Follow-Up

After completing this course, students will know how to:

Understand obstacles to receiving critical feedback Use specific techniques to receive and respond to critical feedback Overcome obstacles in giving feedback and practice a five-step process for giving constructive feedback Understand the powerful impact of praise and give effective positive feedback Handle recurring employee problems with a five-step discussion process

Prerequisites