Coaching and Counseling:A Practical Guide for Managers and Team Leaders

Coaching and Counseling
Definitions of Coaching and Counseling
The Benefits of Coaching
The Benefits of Counseling

When to Coach or Counsel
Developing Your Awareness
Symptoms of Perfomance Problems
Root Causes of Performance Problems
Personal Problems that May Affect Job Performance
Depression
Grief Reactions
Hostility (that Could Lead to Violence)
Chemical Dependency

Giving and Receiving Feedback
Making Feedback Effective
Four Types of Feedback
Be a Positive Role Model

Plan and Conduct Coaching and Counseling Sessions
Preparing for a Coaching or Counseling Session
Ten Guidelines for Conducting a Successful Coaching Session
Ten Guidelines for Conducting a Successful Counseling Session
Performance Appraisal Guidelines
What to Do When All Else Fails
Disciplinary Action?The Last Alternative

After completing this course, students will know how to:

Explain how to coach employees to develop job skills Explain how counseling can help employees remove barriers to performance Provide a model for giving effective feedback Help translate the principles of coaching and counseling into action

Prerequisites