Accountability: Managing for Maximum Results:

The Case for Accountability
Getting Work Done Through Others
Gathering Feedback

The Manager-Employee Relationship
Establishing Positive Expectations
Creating Rapport
Using the Pacing Technique
Improving Listening Skills
Common Responses and Their Risks
Diffusing Emotion Through Active Listening
Lessening Employee Dependency
Developing Relationship Contracts

Leadership & Management Skills
Defining Leadership
Setting Goals to Communicate Your Vision
Involving Employees to Create Buy-In
Determining the Action Steps
Empowering Employees Through Delegating
Recovering and Learning from Mistakes

Communication Tools That Build Accountability
Matching Personality Type
Communicating Win-Win Messages
Giving Strokes to Get Results
Confronting Unacceptable Behavior
Performing a Relationship Audit

Follow-Up Ideas for Skill Development
Maintain Your Momentum
Establish an Action Plan
Reward Yourself
Continue to Work at It

After completing this course, students will know how to:

Explain how building relationships that support maximum accountability is beneficial to the organization and the individual.
Describe how to establish positive expectations and rapport through the use of active listening skills.
Explain how to delegate effectively so that employees are empowered and motivated to be accountable for results.
Provide tips and tools for improving communications and creating win-win relationships.

Prerequisites