Excellence in Supervision:

Getting Started
The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
The Role of a Supervisor
The Responsibilities
The Supervisor?s Job Description
Management Thought: Old versus New
Strategies for Getting Started

Managing for High
Performance Performance Management
Setting Expectations and Goals
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Strategies for Managing Performance

Communicating with Others Proactively
Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Communicating Every Day with Others
Communicating with Your Manager
Strategies for Proactive Communication

Coaching for Excellence
The Changing Playing Field
The Best and Worst Supervisors
The Coaching Process
Strategies for Effective Coaching

Dealing with Change Positively
A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change-Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques
Strategies for Managing Change

Appendix
Final Thoughts: How Good Can You Be?

After completing this course, students will know how to:

Describe the new roles and responsibilities that accompany a promotion to supervisor Explain the principles and processes of performance management Provide guidelines for communicating effectively with employees, peers, and managers Explore how effective coaching skills can lead to increased employee satisfaction and productivity Provide supervisors with strategies for dealing with organizational change

Prerequisites