Behavior-Based Interviewing: Selecting the Right P:

Gather Information
The Behavior-Based Interview
The Employee Requisition Form
The Position Description
Consulting with Knowledge Givers
The Performance Review
The Position Requirements/Profile
Creating a Dimension Matrix
Background Review

Conduct the Interview
Principles of Effective Interviewing
Developing Interview Questions
The Interview Question Matrix
The Importance of Questions
Open-Ended and Closed Questions
Probing
The Interview Worksheet
Behavioral Rating Profile
The Interview Process
Avoiding Interview Bias

Interpret Behavior
Interpreting Behavior
What You See
What You Hear
The Words and the Music

Follow-Up
After the Interview
Letters of Importance
Process Improvements
Form Disposition

After completing this course, students will know how to:

Explain how to develop objective job criteria Provide a technique for developing objective, open-ended interview questions Teach how to conduct an objective interview that extracts in-depth information from the applicant Demonstrate how to analyze interview results and rate applicants against objective criteria Show how to follow up the interview process with rejection and offer letters

Prerequisites