Face to Face Communication:

Face the Facts
Recognize Face-to-Face Impact
Appreciate the Advantages
Understand the Behaviors
Conquer Your Fears
Factor in Personality Preferences
Review

Practice Your Nonverbals
Value the Unspoken
Be Aware of Your Body
Check Your Physical Appearance
Take Advantage of Your Voice
Watch the Clock
Consider Spatial Arrangements
Review

Choose Your Words Carefully
Realize Your Words Have Impact
Create a Positive Impression
Phrase Your Words for a Business Context
Update Your Language
Review

Listen Closely
Enhance Your Listening Ability
Give Nonverbal Feedback
Delay Your Response
Paraphrase and Clarify
Affirm the Speaker?s Feelings
Suggest Options
Review

Communicate Across the Miles
Adapt Face-to-Face Strengths to Other Communication
Respect Cross-Cultural Preferences
Gesture with Care
Learn Language Differences
Avoid Idiomatic Speech
Review

After completing this course, students will know how to:

Explain the unique power of and continuing need for face-to-face communication in an electronic age Demonstrate that nonverbal communication is a key part of getting your message across to your audience Teach how to use words to create positive relationships and resolve conflicts Foster an attitude that good listening is one of the most important factors in human interaction Explore adapting face-to-face communication principles to other communication when time and costs prevent you from meeting in person

Prerequisites