Better Business Writing: Techniques for Improving:

Back to the Basics
Mastering Spelling, Punctuation, and Usage
Six Tips for Better Spelling
Punctuation Pointers

Choosing Your Words Carefully
Sharpening Your Writing Style
Deleting (Unnecessary) Redundancies
Forming Parallel Construction
Recognizing Clichés
Avoiding Sexist Language

Improving Your Business Writing
Strengthening Your Memos
Using E-Mail Effectively
Ten Tips for a Better Memo
How to Begin

Writing for Special Circumstances
Special Kinds of Business Writing
Conveying Bad News Tactfully
When the News Is Especially Sensitive
Writing Persuasively
Using the Motivated Sequence Outline

Know Your Audience
Identifying Communication Styles
Sensor/Action Style
Thinker/Process Style
Feeler/People Style
Intuitor/Idea Style
Writing to Specific Styles
Ten Techniques for Effective Communication

After completing this course, students will know how to:

Review the basics of spelling, punctuation, and usage Understand practical principles for sharpening writing style Explore ways to improve business memos, e-mails, and letters Learn about writing bad news and writing to persuade Understand personality types to improve business communication

Prerequisites