Quality at Work:

Catalogue

Business & Professional Development

Business & Office Skills

Quality at Work:

Crisp

115 pages

Purchase Price

1-9 manuals: $55 per manual
10+ manuals: $49 per manual

Trainer Material: Instructor's Edition $60 each

Code: CP94-577

Series: Business & Professional Development

Format: A4

Duration: 1 day(s)

Format:		Qty:

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Outline

Quality Consciousness
Defining Quality
Where there?s Smoke?
The ?No Worse? Trap
What Quality Is and Is Not
Why Worry About Quality?
Twenty Reasons to Adopt a Quality Program
The Challenge of Quality

Personal Quality Standards
Notice Your Personal Standards
Preparing to Develop Personal Standards
My Personal Standards
Is this Personal Quality? You Decide!
Lighting the Quality M-A-T-CH
The Q-Match Test
Quality and Expectations
P-A-S Options for Quality
What Makes Us Compromise (Cheat)?

The Three C?s of Quality
Cornerstone of Quality
Commitment
Competence
Communication

Your Organization?s Goals
Setting and Categorizing Goals
Your Mission Position
Setting Quality Standards

The Perfection Standard
Characteristics of P.S. (Perfection Standards)
Putting P.S. to Work: ?Just Do It!?
The Seven-Step Plan for Measuring Quality Performance
An Action-Oriented Quality Plan

The ?How-to? of Quality
?How-to? Components of Quality
How to Identify and Solve Quality Problems
How to Assure Customer Satisfaction
How to Measure Results
How to Reward Quality Performance
How to Set Up Quality Groups
How to Provide Quality Training
How to Assess the Cost of Quality
How to Establish Your Quality Program
How to Support Your Quality Program
How to Make Quality Work

A Mention of Prevention
Understanding the Importance of Prevention
How to Prevent Errors
Prevention Vs. Correction

After completing this course, you will know how to:

Show how professional quality standards benefit organizations Show how to implement quality at work Explain potential problems in achieving quality at work

Prerequisites