Professionalism in the Office:Proven Techniques for Administrators, Secretaries, and Coordinators

Positioning Yourself as a Professional
Developing a ?Big Picture? Viewpoint
It?s Your Choice
Your Attitude and Your Job
What Is an Office, Anyway?
Taking Action

Enhancing Your Professional Image
Assessing Your Image
The Benefits of a Professional Image
Updating Your Office Skills
Becoming More Marketable
Looking Professional
Non-Verbal Communication or Body Language
Remaining Politically Correct

Expanding Your Skills
Enhancing Your Role
Prioritizing Work Overload
Setting Priorities
Time-Management Tips
Identify Your Stressors
Long-Range Planning
Using Project-Management Techniques
Decision Making in Six Easy Steps
Rate Your Decision-Making Skills

Communicating for Results
Communication Skills
Writing with Confidence
Writing Emails
Make Every Letter a Sales Letter
Conveying Bad News Tactfully
How Well Do You Listen?
Effective Presentation Skills
Using Laptops and LCD Panels Effectively
Techniques for Videoconferencing
Planning for Meetings
Becoming an Effective Facilitator
When Your Manager Travels to a Meeting

Building Relationships and Networks
Interpersonal Skills
Understanding Your Personality
Building a Network
Professional Organizations
Resolving Conflict in Your Office
You and Your Manager: A Unique Relationship
Limiting Interruptions

After completing this course, you will know how to:

Help you position yourself as a professional Discuss techniques for enhancing your professional image Provide ideas for expanding skills and responsibilities Describe practical ways to communicate for better results Provide tips for building relationships and networks

Prerequisites