Business Etiquette & Professionalism: Your Guide t:

What Is Business Etiquette?
The Role of Good Manners in Business
Some Etiquette Basics

Principles of Impeccable Work Behavior
Basic Principles of Professional Behavior

Meeting People
You Are the Company
When You?re the Receptionist
When You?re In an Inside Office
Shaking Hands
Introducing People

Telephone Etiquette
Using the Phone Properly
Answering Your Phone
When Callers Are Discourteous
Screening Calls
Making and Returning Calls

Electronic Etiquette
Use Electronics Courteously
Fax Machines
Answering Machines
Voice Mail
E-Mail

Planning and Attending Business Meetings
Planning Meetings
Attending Meetings

Planning and Attending Meal Meetings
Planning Meal Meetings
Attending Business Meals

Business Invitations and Gifts
Sending Invitations
Responding to Invitations
Don?t Go Empty-Handed

Multicultural Etiquette
Multicultural Etiquette

After completing this course, students will know how to:

Review business etiquette and its role Discuss techniques for meeting people Discuss telephone and electronic etiquette Suggest good business meeting protocol and multicultural etiquette

Prerequisites