Convergence+ Certification:

The Public Switched Telephone Network
Making the call
PSTN wiring and hardware
Interoffice communication

Networking fundamentals
The OSI model
TCP/IP networking basics
Networking hardware
Networking architecture

Merging data and voice traffic
Reasons to merge IP and voice traffic
Adding voice traffic to an IP network
IP telephony hardware and software
VoIP applications

Merging data and video
Reasons to merge IP and multimedia traffic
Adding multimedia traffic to an IP network
Network video hardware and software

Systems management
Administering a converged network
Network engineering
Troubleshooting and maintenance

Security
Network security concepts
Security devices and tools

Appendix A: Certification exam objectives map
Comprehensive exam objectives

Appendix B: CompTIA Convergence+ acronyms
Acronym list

After completing this course, students will know how to:

Describe how phone calls are completed; describe the features and components of the PSTN, including premise, network, and central office wiring and hardware; describe interoffice wiring and the signaling technologies.
Identify the layers of the OSI model; explain TCP/IP networking basics; identify the TCP/IP networking hardware; and differentiate between network models and architectures.
Identify the advantages of merging voice and IP network systems; consider the ramifications of adding voice traffic to an IP network; and identify common IP telephony hardware and applications.
Identify the advantages of merging multimedia and IP network systems; choose transmission and content production options; and identify common video over IP hardware and explain its applicability to various needs.
Administer a converged network; analyze and manage a converged network; and troubleshoot and maintain a converged network.
Explain network security concepts; and describe the purposes of various network security devices and software applications.

Prerequisites

Students should be familiar with basic computer networking and telephony
concepts, and be comfortable using a personal computer and the Internet.
Students who are CompTIA Network+ certified or have taken the CompTIA Network+
Certification course will be especially well-prepared for this course.