Managing Performance:

Understand performance management
Performance management
Performance management plan
Job description

Performance-planning meeting
Understand performance-planning meeting
Process for providing feedback
Coaching employees

Appraising employee?s performance
Performance appraisal process
Gather appraisal materials
Prepare for an appraisal discussion
Leading an appraisal discussion
Respond to and resolve conflict

Legal appraisal
EEO laws
Risks of legal challenge

Performance improvements
Plan performance improvements
Conducting status meetings
Maintaining documentation

After completing this course, students will know how to:

Identify performance management and its common pitfalls; understand the importance of creating a performance management plan and the steps to establish the plan; and identify the process of discussing job description.
Identify the steps to conduct an effective performance-planning meeting, the process of providing feedback, and types of coaching and document coaching and feedback efforts.
Understand the performance appraisal process, identify and gather appraisal material, prepare for an appraisal discussion, lead employees in an appraisal discussion, respond to defensive employees, and resolve conflict in an appraisal discussion.
Identify legal appraisals and responsibilities in relation to laws enforced by the EEOC, risks of legal challenges, and the importance of maintaining positive communication.
Plan performance improvements, handle performance problems, use effective communication to solve performance problems, conduct status meetings, and maintain documentation of ongoing communication.

Prerequisites

None