Problem Solving for Teams (3rd Edition):

Problem Solving and Decision Making Overview
Problem Solving and Decision Making Benefits
Team Learning Objectives
What Is a Problem, Anyway?
Problem Characteristics
Consumer Tech Case Problem
Problem-Solving Methodology
Problem-Solving/Decision-Making Outline

Communication Dynamics
Developing Good Communication Skills
What Makes Team Meetings Work?
Team Meeting Roles
Documentation during Team Meetings
The Bottom Line
Six Steps to Team Problem Solving

Step 1: Problem Recognition
The Iceberg or 80/20 Rule
Involving Stakeholders
Opening Discussion-A Good Place to Start
Problem Recognition Tools
Brainstorming Guidelines

Step 2: Problem Labeling
The Iceberg Rule Again
What Is a Problem Label?
How to Find a Problem Label

Step 3: Problem-Cause Analysis
That Iceberg Again
Distinguishing Cause from Effect
Six Tools to Identify Problem Causes
Have You Done It?

Step 4: Optional Solutions
Creating a List of Alternatives
The Creativity Process

Step 5: Decision Making
Choosing a Course of Action
How to Make a Decision

Step 6: Implementation
Putting Your Plan into Action
Six Action Planning Tools

After ccompleting this course, students will know how to:

Explain the problem-solving and decision-making process.
Develop good communication and teamwork skills.
Recognize the problem.
Identify and label the problem.
Analyze the problem.
Use the creative process to develop optional solutions.
Use the decision-making process to choose the best solution.
Implement the final decision.

Prerequisites

None